机构情绪调节：政策、声明与代理

Governments, schools, hospitals, companies, and myriad other organizations structure institutional life and mobilize large numbers of people to accomplish what they cannot do alone. Institutions also regulate something less visible, but equally consequential: the emotions of their constituents. We introduce institutional emotion regulation as the formal processes by which institutions, through organizations, seek to influence the emotions people have, when they have them, and how they experience and express these emotions. Research across the social sciences has examined how particular organiz