员工培训对旅游服务质量的影响研究

This study assessed the impact of worker training on service quality in some travel and tour businesses in Lagos State, Nigeria. Though the travel and tourism industry are one of the largest international business and employment generating industries, the Nigerian travel industry has ticketing, foreign exchange and trust issues with the potential clientele, and not much has been written about worker competencies in this industry. What this study has attempted is to close the gap by assessing the impact of worker training, and skills and service trade certifications, on service delivery in trav