利用持续改进治理人工智能：意大利公共组织中的技术压力

Purpose The growing integration of artificial intelligence (AI) into Italian public administration raises a central question: can person-centred human resource management practices turn technology from a source of psychosocial strain into an enabler of continuous improvement? This paper explores how formalized and participatory governance of AI adoption, structured around three Kaizen principles, is associated with employee participation in digital change and with the technostress reported by public employees. Design/methodology/approach A theory-informed qualitative multiple-case study was co